Listed below are the some of our most
frequently asked questions. Feel free to contact
us with any more questions that you may have.
• What are your
hours?
• What is your appointment policy?
• Do you provide non-office and
emergency hours?
• Can I call my physician?
• How can I get my prescription
refilled?
• What about workers compensation?
• Do you charge office fees?
• How do you handle billing and insurance?
• What about insurance, disability forms,
and special reports?
• Can I receive multiple medical
statements?
• What is your collection policy?
• What about hospitalization?
• How do I request my medical
records?
• What are your hours?
•
What is your appointment policy?
With the exception
of emergencies, all patients are seen by appointment. Appointments are scheduled
during regular hours by calling (316) 838-2020, or 1-800-937-2020 for clients
calling long distance. The Physicians’ Exchange will answer calls
placed after hours and on weekends. Calling us as far in advance as possible
enables us to schedule an appointment time that is convenient for you. We ask
that you do not leave young children unattended in the reception area during
your visit. Patients under the age of 18 must be accompanied by a parent or
guardian on the first visit. Thereafter, if the parent has signed an
authorization form, the minor may be treated without the parent being
present. If you are unable to keep your appointment, please call in advance
so the scheduled time may be offered to another patient. If you have an interpreter scheduled for
your appointment and you cancel the appointment it is your responsibility to
contact the interpreter.
•
Do you provide non-office and emergency hours?
Our physicians can
be easily reached through the Physicians’ Exchange at (316) 262-6262.
On weekends, one physician covers for all. That physician can be reached
quickly through the Exchange.
•
Can I call my physician?
Every effort will
be made to take care of your problems or questions when you call. If your
doctor is with a patient or needs to review your history before returning
your call, there may be a slight delay. Please be assured that you have not
been forgotten and that the doctor or an assistant will call you. We make
every effort to return non-emergency phone calls the same day. However, if we
are unable to do so, non-emergency calls will be returned the following
business day. You can help to have the call returned sooner by giving the
receptionist your name, telephone number, date of birth and as much
information about the question or problem as you can.
•
How can I get my prescription refilled?
Call your pharmacy
with all prescription refills, and they will call your physician with the
information. Your doctor will consider your medical status and treatment
plan, then approve or deny the refill. If you need additional refills for a
weekend or vacation, please call your pharmacy during office hours a few days
in advance. Your records are unavailable for refills after hours or on
weekends. Phone requests for prescription refills will be returned between
the hours of 4 p.m. and 6 p.m. No phone requests for narcotic refills will be
approved after
•
What about workers compensation?
The center treats
many work-related problems. Although the patient remains responsible for all
fees, workers’ compensation insured patients are not billed for our
services. The patient must obtain employer and/or workers’ compensation
carrier authorization before our physicians can begin care. Once authorized
for treatment, the worker’s comp insurance carrier pays for the
services. If we have not received authorization from the insurance carrier,
the patient will be responsible for payment the day of treatment. To speed the
injured workers’ return to work, the patient must comply with the
assigned treatment plan and scheduled physician and rehabilitation
appointments. Employers and insurance carriers will be informed of missed
appointments, possibly resulting in a termination of disability benefits.
•
Do you charge office fees?
Office fees vary
depending upon your individual diagnosis and treatment. Initial comprehensive
examinations and complex evaluations or treatments may cost more than
follow-up visits or brief examinations. Patients are asked to pay for all
co-pays, deductibles and non-covered services at the time of service. The
office accepts most insurance. If the patient has an unusually high
deductible or co-payment, the Patient Account Representative can make payment
arrangements available. Visa, MasterCard and Discover accepted.
• How
do you handle billing and insurance?
Please call (316)
838-2020 between
•
What about insurance, disability forms, and special reports?
As a courtesy, we
file your insurance. Insurance forms from your health insurance that are
requesting information on services provided will be completed free of
charge. If you provide us with the
forms, we will complete return-to-work permits and forms covering disability
or other payments. There is a fee per form. Multiple page forms will have an
additional charge.
•
Can I receive multiple medical statements?
Depending on the
complexity of your evaluation and treatment program, you may receive
statements from one or more medical divisions.
•
What is your collection policy?
All services will
be filed with your insurance. Payments for charges are due within 60 days of
your service, which should allow sufficient time for your insurance claim to
be processed. Please remember that you are responsible for the entire bill
regardless of insurance coverage, although this responsibility may be limited
by contractual agreements the center has with various insurance carriers. If
you do not have an insurance carrier, payment is due at time of service. The
center accepts Visa, MasterCard and Discover. Other arrangements for extended
payment should be discussed with a Patient Account Representative in our
office.
•
What about surgery or hospitalization?
Kansas Orthopaedic Center
physicians admit patients to:
• Via Christi Regional Medical Center
• Wesley Medical Center
• Kansas Spine Hospital
We prefer patients to use the emergency room facilities at these hospitals
should they be required. Your insurance will warrant where your surgery or
services will be performed.
• How do I request my medical records?
If you
would like to request copies of your records, please download this form and mail or fax the request to the office at
316-838-7574. Make sure you sign the release
form. Include specific information on what you need copied. Our copy service
works Monday through Friday 1:00 p.m. to 5:00 p.m. There is a fee for copies
of records. For questions regarding
fees contact our ROI Department at (316) 832-3905. Requests will be processed within 5 to 7
business days.
• Who do I call for my surgery time?
Call the
facility that your surgery is scheduled at.
