Listed below are the some of our most frequently asked questions. Feel free to contact us with any more questions that you may have. • What are your hours? • What is your appointment policy? • Do you provide non-office and emergency hours? • Can I call my physician? • How can I get my prescription refilled? • What about workers compensation? • Do you charge office fees? • How do you handle billing and insurance? • What about insurance, disability forms, and special reports? • Can I receive multiple medical statements? • What is your collection policy? • What about hospitalization? • How do I request my medical records?
		• What are your hours? Kansas Orthopaedic Center is normally open from 8:00 a.m. to 5:00 p.m., Monday through Friday.
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		• What is your appointment policy? With the exception of emergencies, all patients are seen by appointment. Appointments are scheduled during regular hours by calling (316) 838-2020, or 1-800-937-2020 for clients calling long distance. The Physicians’ Exchange will answer calls placed after hours and on weekends. Calling us as far in advance as possible enables us to schedule an appointment time that is convenient for you. We ask that you do not leave young children unattended in the reception area during your visit. Patients under the age of 18 must be accompanied by a parent or guardian on the first visit. Thereafter, if the parent has signed an authorization form, the minor may be treated without the parent being present. If you are unable to keep your appointment, please call in advance so the scheduled time may be offered to another patient.
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		• Do you provide non-office and emergency hours? Our physicians can be easily reached through the Physicians’ Exchange at (316) 262-6262. On weekends, one physician covers for all. That physician can be reached quickly through the Exchange.
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		• Can I call my physician? Every effort will be made to take care of your problems or questions when you call. If your doctor is with a patient or needs to review your history before returning your call, there may be a slight delay. Please be assured that you have not been forgotten and that the doctor or an assistant will call you. We make every effort to return non-emergency phone calls the same day. However, if we are unable to do so, non-emergency calls will be returned the following business day. You can help to have the call returned sooner by giving the receptionist your name, telephone number, date of birth and as much information about the question or problem as you can.
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		• How can I get my prescription refilled? Call your pharmacy with all prescription refills, and they will call your physician with the information. Your doctor will consider your medical status and treatment plan, then approve or deny the refill. If you need additional refills for a weekend or vacation, please call your pharmacy during office hours a few days in advance. Your records are unavailable for refills after hours or on weekends. Phone requests for prescription refills will be returned between the hours of 3 p.m. and 5 p.m. No phone requests for narcotic refills will be approved after 5 p.m. and/or on weekends.
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		• What about workers compensation? The center treats many work-related problems. Although the patient remains responsible for all fees, workers’ compensation insured patients are not billed for our services. The patient must obtain employer and/or workers’ compensation carrier authorization before our physicians can begin care. Once authorized for treatment, the worker’s comp insurance carrier pays for the services. If we have not received authorization from the insurance carrier, the patient will be responsible for payment the day of treatment. To speed the injured workers’ return to work, the patient must comply with the assigned treatment plan and scheduled physician and rehabilitation appointments. Employers and insurance carriers will be informed of missed appointments, possibly resulting in a termination of disability benefits.
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		• Do you charge office fees? Office fees vary depending upon your individual diagnosis and treatment. Initial comprehensive examinations and complex evaluations or treatments may cost more than follow-up visits or brief examinations. Patients are asked to pay for all co-pays, deductibles and non-covered services at the time of service. The office accepts most insurance. If the patient has an unusually high deductible or co-payment, the Patient Account Representative can make payment arrangements available. Visa and MasterCard accepted.
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		• How do you handle billing and insurance? Please call (316) 838-2020 between 8:30 a.m. and 5:00 p.m., Monday through Friday, with your questions about billing and insurance. Please be prepared to give your last name so your call can be transferred to the appropriate patient Account Representative. We feel it is important for you to understand the charges and be satisfied that you are receiving the finest treatment available at a reasonable cost. We encourage you to discuss any questions about your charges with a Patient Account Representative. All patients are ultimately liable for treatment costs and for knowing the requirements of their own insurance plan.
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		• What about insurance, disability forms, and special reports? As a courtesy, we file your insurance. Insurance forms from your health insurance that are requesting information on services provided will be completed free of charge. If you provide us with the forms, we will complete return-to-work permits and forms covering disability or other payments. There is a fee per form. Multiple page forms will have an additional charge.
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		• Can I receive multiple medical statements? Depending on the complexity of your evaluation and treatment program, you may receive statements from one or more medical divisions.
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		• What is your collection policy? All services will be filed with your insurance. Payments for charges are due within 60 days of your service, which should allow sufficient time for your insurance claim to be processed. Please remember that you are responsible for the entire bill regardless of insurance coverage, although this responsibility may be limited by contractual agreements the center has with various insurance carriers. If you do not have an insurance carrier, payment is due at time of service. The center accepts Visa and MasterCard. Other arrangements for extended payment should be discussed with a Patient Account Representative in our office.
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		• What about surgery or hospitalization? Kansas Orthopaedic Center physicians admit patients to: • Wesley Medical Center • Via Christi at St. Francis Regional Medical Center • Via Christi at St. Joseph Regional Medical Center • Surgery Center of Kansas We prefer patients to use the emergency room facilities at these hospitals should they be required. Your insurance will warrant where your surgery or services will be performed.
		• How do I request my medical records? If you would like to request copies of your records, please download this form and mail or fax the request to the office. This will be 316-838-7574 (Kansas Orthopaedic Center, PA, 7550 W Village Circle, S-1, Wichita, KS 67205). Make sure you sign the release form. Include specific information on what you need copied. Our copy service works Monday through Friday 8:00 a.m. to 12:00 p.m. There is a fee for copies of records. For questions regarding fees contact ROI Services at (316) 744-8881. Requests will be processed within 5 to 7 business days.
		• Who do I call for my surgery time? Call the facility that your surgery is scheduled at.
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