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FAQs

General

How do I make an appointment?

Simply call us at 316-838-2020 316-838-2020 during our working hours or you can request an appointment online using this form.

Do I need a referral to make an appointment?

Check with your insurance company to see if a referral is necessary.

How do I cancel an appointment?

Call us at 316-838-2020 during our working hours or leave a voicemail after hours.

What if I need an interpreter?

We offer interpreter services for many languages. When scheduling an appointment, let the staff know that you need an interpreter.

What should I bring for my initial consultation?

For your initial consultation, you will need to bring a referral letter from your physician if necessary.

Here is a checklist for your initial consultation:

  • Driver’s license or a valid ID
  • Insurance information
  • Adjuster name/phone number and claim number for auto/Workers’ Compensation patients
  • Referral letter (if required)
  • CDs/Reports for X-rays, MRIs, CT scan, etc., and any other relevant information
  • List of medications (if any)

We encourage you to come to your initial consultation with a written list of questions to ask your doctor so that you don’t forget to clarify all your queries.

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff is bound by strict confidentiality requirements as a condition of employment regarding your medical records. We will not release the contents of your medical file without your written consent.

How do I contact the Center after hours?

For emergencies, dial 911. For urgent situations, call the Physicians Exchange at 316-262-6262.

What are your working hours?

Kansas Orthopaedic Center is open from 7:30 a.m. to 5:00 p.m., Monday through Friday.

What is your appointment policy?

All patients are seen by appointment. Appointments are scheduled during regular hours. Call 316-838-2020 or 800-937-2020 if you are calling from a long distance. You may leave a message for the Physicians Exchange after hours and on weekends. Calling us as far in advance as possible enables us to schedule an appointment time that is convenient for you. We ask that you do not leave young children unattended in the reception area during your visit. Patients under the age of 18 must be accompanied by a parent or guardian on the first visit. Thereafter, if the parent has signed an authorization form, the minor may be treated without the parent being present. If you are unable to keep your appointment, please call in advance so the scheduled time may be offered to another patient. 

Do you provide non-office and emergency hours?

Our physicians can be easily reached through the Physicians Exchange at 316-262-6262. On weekends, one physician covers for all. That physician can be reached quickly through the Exchange.

Can I call my physician?

Every effort will be made to take care of your problems or questions when you call. If your doctor is with a patient or needs to review your history before returning your call, there may be a slight delay. Please be assured that you have not been forgotten and that the doctor or an assistant will call you. We make every effort to return non-emergency phone calls on the same day. However, if we are unable to do so, non-emergency calls will be returned the following business day. You can help us return your call sooner by giving the staff your name, telephone number, date-of-birth and as much information as you can about the question or problem that you have.

How can I get my prescription refilled?

Call your pharmacy for all prescription refills. They will call your physician with the information. Your doctor will consider your medical status and treatment plan, then approve or deny the refill. If you need additional refills for a weekend or vacation, please call your pharmacy during office hours a few days in advance. Your records are unavailable for refills after hours or on weekends. Phone requests for prescription refills will be returned between 4 p.m. and 6 p.m. No phone requests for narcotic refills will be approved after 5 p.m. and/or on weekends.

What about workers' compensation?

The center treats many work-related problems. Although the patient remains responsible for all fees, workers' compensation-insured patients are not billed for our services. The patient must obtain employer and/or workers' compensation carrier authorization before our physicians can begin care. Once authorized for treatment, the workers' comp insurance carrier pays for the services. If we have not received authorization from the insurance carrier, the patient will be responsible for the payment on the day of treatment. To speed up the injured worker's return to work, the patient must comply with the assigned treatment plan, and scheduled physician and rehabilitation appointments. Employers and insurance carriers will be informed of missed appointments, possibly resulting in a termination of disability benefits.

Do you charge office fees?

Office fees vary depending upon your individual diagnosis and treatment. Initial comprehensive examinations and complex evaluations or treatments may cost more than follow-up visits or brief examinations. Patients are asked to pay for all co-pays, deductibles and non-covered services at the time of service. The office accepts most insurances. If the patient has an unusually high deductible or co-payment, the Patient Account Representative can make payment arrangements available. Visa, MasterCard and Discover are accepted.

How do you handle billing and insurance?

Please call 316-838-2020 for KOC and SCK Monday-Friday with your questions about billing and insurance. Please be prepared to give your last name so your call can be transferred to the appropriate patient Account Representative. We feel it is important for you to understand the charges and be satisfied that you are receiving the finest treatment available at a reasonable cost. We encourage you to discuss any questions about your charges with a Patient Account Representative. All patients are ultimately liable for treatment costs and for knowing the requirements of their own insurance plan.

What about insurance, disability forms and special reports?

As a courtesy, we file your insurance. Insurance forms from your health insurance that request information on the services provided will be completed free of charge. If you provide us with the forms, we will complete return-to-work permits and forms covering disability or other payments. There is a fee per form. Multiple page forms will have an additional charge.

Can I receive multiple medical statements?

Depending on the complexity of your evaluation and treatment program, you may receive statements from one or more medical divisions.

What is your collection policy?

All services will be filed with your insurance. Payments for charges are due within 60 days of your service, which should allow sufficient time for your insurance claim to be processed. Please remember that you are responsible for the entire bill regardless of insurance coverage, although this responsibility may be limited by contractual agreements the center has with various insurance carriers. If you do not have an insurance carrier, payment is due at the time of service. The center accepts Visa, MasterCard and Discover. Other arrangements for extended payment should be discussed with a Patient Account Representative in our office.

What about surgery or hospitalization?

Kansas Orthopaedic Center physicians admit patients to:

  • Via Christi Regional Medical Center
  • Wesley Medical Center
  • Kansas Spine Hospital

We prefer patients to use the emergency room facilities at these hospitals if required. Your insurance will warrant where your surgery or services will be performed.

What is your fax number?

Our fax number is 316-838-7574.

How do I request my medical records?

If you would like to request copies of your records, please download this form and mail or fax the request to the office at 316-838-7574. Make sure you sign the release form. Include specific information on what you need copied. Staff in this area work Monday through Friday, from 1:00 p.m. to 5:00 p.m. There is a fee for copies of records. For questions regarding fees, contact our ROI Department at 316-832-3905. Requests will be processed within 30 days. We strive to complete requests sooner when possible. 

Who do I call to know my surgery time?

Call the facility at which your surgery is scheduled.

Medical

What are the non-surgical treatment options?

The non-surgical treatment options include rest, medications including analgesics and antibiotics, injections, and physical/occupational therapy.

Will physical therapy be required after surgery?

Getting a full range of motion, strength and flexibility back after surgery usually takes time. That is where pre-operative exercise, education and postoperative physical therapy programs come in – to ensure you are physically and emotionally prepared for surgery and to maximize your recovery after surgery.

What are the risks associated with surgery?

As with any surgery, risks include reactions to anesthesia, bleeding, infection, stiffness and nerve damage. Your doctor will discuss the risks associated with your specific procedure.

When can I return to daily activities?

This varies depending on the type of procedure undergone, and can range from a few days to a few months. Return to all activities, sports and exercise can take up to four to six months. Your doctor will advise you depending on your particular health condition.

When can I resume exercises?

Your doctor will instruct you about post-treatment exercises – the type and the duration to be followed. You may be referred to a physical therapist to help with strengthening and range of motion exercises following surgery.

What can happen if surgery is avoided?

Some complications of not undergoing an orthopaedic surgery for your condition can include pain, loss of joint motion, joint weakness, numbness and an early onset of arthritis.

What are the most common injuries?

The most common orthopaedic injuries are sprains and strains, fractures, and dislocations. Injuries can occur when playing indoor or outdoor sports, or while exercising. Sports injuries can result from accidents, inadequate training, improper use of protective devices, or insufficient stretching or warm-up exercises.